Terms of Service | Keystone

Agreement to Terms

This website (the "Site") is owned and operated by Keystone ("Company," "we," or "us"). By accessing or using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with them, our Privacy Policy, and any additional terms that apply to specific areas of the Site or to products or services offered through the Site or by Keystone. Any access or use of the Site, whether automated or otherwise, constitutes use and your agreement to these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site from time to time. We will post the revised Terms of Service on this website and indicate the effective date. Your continued use of the Site after we post any such changes constitutes your acceptance of the Terms of Service as modified.

Use of the Site and Our Services

The Site provides information about Keystone, our products and services, and may allow you to contact us, make reservations or appointments, place orders, sign up for communications, or otherwise interact with our business. You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not use the Site in any way that could damage, disable, or overburden the Site or interfere with any other party's use of the Site. You may not attempt to gain unauthorized access to any part of the Site, other accounts, or any systems or networks connected to the Site.

Orders, Reservations, and Appointments

If you place an order, make a reservation, or book an appointment through the Site or through links or tools we provide, the terms of that transaction may be subject to additional policies or instructions provided at the time of booking. We reserve the right to refuse or cancel any order, reservation, or appointment at our discretion, including due to availability, errors in pricing or information, or suspected fraud. You are responsible for providing accurate contact and other information so we can fulfill your request or reach you regarding your order, reservation, or appointment.

Payments and Refunds

Where payments are accepted through the Site or in connection with our services, you agree to provide current, complete, and accurate payment information. Refund and cancellation policies depend on the type of product or service; we will communicate any specific refund or cancellation terms at the time of purchase or booking. Unless otherwise stated, our general policy is to handle refunds and cancellations in accordance with applicable law and our business practices. For questions about a specific transaction, contact us at help@keystone.app.

Intellectual Property Rights

Our limited license to you. This Site and all materials available on the Site (including text, graphics, logos, images, and software) are the property of Keystone and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided for your personal, non-commercial use. You may not use the Site or its materials in any manner that infringes our rights or that has not been authorized by us. Unless we have explicitly authorized you in writing, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works from, exploit, or distribute in any manner or medium any material from the Site. You may download or print one copy of individual pages for your personal, non-commercial use, provided you keep intact all copyright and other proprietary notices.

Your license to us. By posting or submitting any material (including comments, reviews, photos, or other content) to us via the Site, contact forms, or related channels, you represent that you own the material or have the necessary rights and permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, display, and distribute such material in connection with our business and the Site (e.g., for marketing, testimonials, or improvement of our services), subject to our Privacy Policy.

Connected Social and Advertising Accounts (Platform Services)

The Site may let you connect and manage third-party social media and advertising accounts — including Facebook Pages, Instagram accounts, and Meta (Facebook/Instagram) advertising and Business Manager assets — to publish content, schedule posts, create and manage ads, and collect leads. These features are provided using Keystone, our technology platform. The following terms apply when you use them, in addition to the rest of these Terms.

Authorization. By connecting an account, you authorize us (and Keystone, acting on our behalf) to access that account and act on your behalf to the extent of the permissions you grant — for example, to publish, edit, or delete posts on your Facebook Page or Instagram account, to create and manage advertising campaigns, and to retrieve responses to your lead forms. You may revoke this authorization at any time by disconnecting the account or revoking access in your Facebook or Instagram settings.

Your responsibilities. You represent and warrant that you are authorized to connect each account and to grant the permissions you grant; that the content you publish and the ads you run through the Site are accurate, lawful, and do not infringe any third party's rights; and that your use complies with the applicable platform's terms and policies, including the Meta Platform Terms, Meta Community Standards, Instagram's terms, and Meta's advertising policies. You are responsible for the content you publish and the ads you run through connected accounts.

Lead data. Where you collect leads through connected accounts, you are responsible for having a lawful basis to contact those individuals and for honoring their privacy choices. We deliver lead responses to you and process them on your behalf as described in our Privacy Policy.

No control over the platforms. The connected platforms are operated by Meta and other third parties. We do not control and are not responsible for their availability, changes to their APIs or policies, or actions they take on your account. Platform features may change or become unavailable, and we may suspend a connection to comply with a platform's requirements.

As is. Platform-connected features are provided "as is" to the fullest extent permitted by law; the Disclaimers and Limitation of Liability below apply to them, and you agree to indemnify us as set out below for the content you publish, the ads you run, and the leads you handle through connected accounts.

Disclaimers

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Site will be uninterrupted or error-free. We may provide links to third-party websites; our linking to such sites does not imply endorsement of those sites or their content, products, or services. Your use of third-party sites is at your own risk.

Limitation of Liability

To the fullest extent permitted by applicable law, Keystone, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, or goodwill, arising out of or related to your use of the Site or our services. Our total liability for any claims arising from or related to these Terms or the Site shall not exceed the amount you paid to us, if any, in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Keystone, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site, your violation of these Terms of Service, or your violation of any rights of another party.

Termination

We reserve the right to terminate or suspend your access to the Site, without prior notice, if we determine that you have violated these Terms of Service or have engaged in conduct we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.